Reservation Policy

Check-in/Check-Out Policy:

  • Check-in: 3:00 PM
  • Check-Out: 1:00 PM
  • Guests may check-in early if the room is available.
  • Guests may use the hotel's facilities if rooms are not ready at check-in time

Cancellation Policy:

  • For cancellation giving less than 7 days notice, cancellation fee will be one night’s accommodation.
  • For cancellation giving less that 3 days notice, cancellation fee will be two night's accommodation.
  • For cancellations giving less than 24 hours notice, for a ‘no show’ or cancellation during confirmed stay dates cancellation fee will be the cost of the total accommodation booked.

Cancellation Policy - Peak Period (15 December – 8 January):

  • 45 to 30 days prior to arrival – 50% of the total accommodation booked will be charged.
  • 29 – 7 days prior to arrival - 75% of the total accommodation booked will be charged.
  • Within 7 days of arrival or for no show– 100% of the total accommodation booked will be charged.
  • If guest departs prior to check out dates 100% of total remaining accommodation booked will be charged.